Our Returns and Cancellations Policy

Returns Policy

If you are not completely satisfied with your purchase, please call Customer Service within 30 days of receipt of your purchase at 1-630-904-1500 between the hours of 11am-6pm CT. Monday through Saturday. You must retain the original shipping boxes and inserts in order to facilitate any return shipments that are authorized by our Customer Service Representative.

You may return items sold by GoodWine4Less.com if the shipment was wrong or defective in any way within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items.

We cannot accept returns of certain items, including: Any item that is opened, used, or partially consumed unless this occurred as a result of shipping. If damage is the result of the shipper, you should contact the shipper that delivered the product and make a claim through their claims procedure. If the damage is due to inappropriate packaging by us, we will gladly stand behind our products and our shipping processes and issue replacement product or offer immediate refunds. The judgment we make in these cases is based on our thorough investigation of the circumstances and our decision is final but will always be fair and equitable.

Cancellation Policy

All cancellations after the wine has been shipped will be assessed a $10 restocking fee. Should you wish to cancel an order that has already shipped but has not yet been received, you may do so however shipping charges will not be refunded and it is your responsibility to pay for return shipping if any charges are incurred. Most of the time, you can refuse the shipment and the carrier will return to GoodWine4Less.com. Once the product is received back at GoodWine4Less.com, in the original condition it was shipped, the cost of the wine and all sales taxes will be refunded. Please call Customer Service at 1-630-904-1500 between the hours of 11am-6pm EST. Monday through Saturday to get a "Return Authorization".

Returned Shipments: Inability to Deliver by Federal Express™

Wine that is returned to us for reshipment by Federal Express™ because no one was available after 2 attempts by Federal Express™ to deliver the shipment will be reshipped to you at your expense but only after you contact us to arrange for reshipment. All wine that is returned to us for this reason will be held for 7 days before being put back into inventory. In these cases you will be charged for the shipping and a $10 restocking fee. Your credit card will be credited for the difference after these costs are deducted from your order total.

Claims for Damaged Shipments

All claims for damaged shipments must be made with Federal Express™. GoodWine4Less.com professionally packs all wine in shipping boxes approved for shipment by common carriers and the wine and the packaging material leave the loading docks of GoodWine4Less.com in new packaging materials and in an undamaged state. When you receive a shipment that appears damaged, do not accept the shipment from the driver unless you are completely sure that the product is not damaged. If you do, your claim with Federal Express™ will be subject their terms and conditions for filing claims.